Privacy Policy

Last updated: January 2026

1. Introduction

Axeldor Engineering Corp. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. Your continued use of our Services following the posting of revised Privacy Policy means that you accept and agree to the changes.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact us via email, phone, or our website contact forms
• Request quotes or information about our engineering services
• Subscribe to our newsletters or updates
• Create an account or profile on our website
• Participate in surveys, feedback forms, or other interactive features

This information may include: name, email address, phone number, company name, job title, mailing address, project details, and other information you choose to share.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website and links clicked
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your inquiries and providing customer service
• Processing project requests and providing quotes
• Sending promotional materials, newsletters, and updates (with your consent)
• Improving our website functionality and user experience
• Analyzing website usage and trends
• Complying with legal obligations and enforcing agreements
• Preventing fraud and ensuring the security of our Services

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have provided explicit consent to process your information
• Contract Performance: To fulfill contractual obligations and provide our services
• Legal Compliance: To comply with applicable laws and regulations in Canada
• Legitimate Interests: To pursue our legitimate business interests and improve our services

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third parties who assist us in operating our website and conducting our business (subject to confidentiality agreements)
• Legal Requirements: When required by law or in response to legal processes, court orders, or government requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: Any other disclosure when you explicitly authorize it

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password protocols and multi-factor authentication
• Regular security audits and vulnerability assessments
• Restricted access to personal information (need-to-know basis)
• Staff training on privacy and data protection practices

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted over the internet.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context of the processing and our legal requirements. Once your information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Canadian Privacy Rights

Under Canadian privacy laws (including PIPEDA), you have the right to:

• Access your personal information and request copies
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent for processing
• Lodge complaints with privacy regulatory authorities

8.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at office@axeldor.shop or by phone at +1 604 682 7741. We will respond to your request within 30 days or as required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience and analyze website usage. These technologies help us:

• Remember your preferences and login information
• Understand how visitors use our website
• Improve website functionality and performance
• Deliver targeted content and advertisements

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete it. If you believe a child has submitted information to us, please contact us immediately.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than Canada. These countries may have data protection laws that differ from Canadian laws. By using our Services, you consent to the transfer of your information to countries outside of Canada.

13. Marketing Communications

We may send you promotional emails, newsletters, and marketing communications. You can opt-out of receiving these communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Contacting us at office@axeldor.shop
• Calling us at +1 604 682 7741

Please note that even if you opt-out of marketing communications, we will still send you transactional emails related to your account and our services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our Services following such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

VAT: 710492857 RT 0001

16. Privacy Officer

If you wish to lodge a complaint regarding our privacy practices or if you have concerns about how we handle your personal information, you may contact our Privacy Officer or reach out to the relevant privacy authority in your jurisdiction. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC) for further assistance.